Retail Manager vacancy at Thorpe Park

Thorpe Park is currently recruiting for a Retail Manager. In this role you will be responsible for one or more shops and kiosks out on Resort amongst our guests with a seasonal team.

As a Retail Manager you are given the responsibility of your shops as your own business. High standards of visual merchandising, excellent attention to detail and the ability to react is something the Retail Manager need to be able to do often. You will control all aspects of your shops from profit and loss accounts, to mystery shops results, sales performance and recruitment and training of your teams. Reporting into the Senior Retail Operations Manager, you’ll work closely together to review the performance of your business against targets and develop this further.

The Retail department strives to deliver excellent service and create memorable moments in our shops to our guests and the mystery shop is high on the agenda every day. Your influence in this is critical with your team and across the department to ensure we only deliver 100% when the mystery shopper visits our shops.

With the shops being your business, you’ll be challenged with thinking outside of the box regularly and constantly reviewing what is being done. New ideas and concepts are encouraged and if agreed, you will be responsible for the implementation of these.

Additionally, the Retail Manager will be given the role of department duty manager on allocated days, the set-up and smooth running of the retail department on that day is down to you. This means you work with the teams in all shops across the Resort ensuring retail standards are high. You will be the point of call for all things retail from the teams in retail and other departments across the Resort.

Health and Safety is our number one priority in all of our shops and across the Resort. You’ll be carrying out inspections weekly and monthly to help identify any risks and then putting actions into place to reduce the risks. As our main season runs from March to November these will be your busiest times, however outside of these months we are able to offer a more flexible working day.

We are looking for the following skills and experience;

• Experience of managing a team

• Experience of managing targets and KPI’s including sales, service, health and safety and hygiene

• Working in a retail environment is ideal but not essential

• Excellent time management skills

• Able to speak confidently in meetings

• The ability to organise effectively in a high task role

• Respond well and is accepting of change

• A passion and motivation for success

• A keen interest in developing yourself and your team

This role is Full Time, Permanent, averaging 40 hours per week and will include weekends and bank holidays as required. A full job description is available on request upon application.

Alongside a competitive annual salary and 28 days holiday you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!

Apply here:

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